Terms and Conditions

Terms and Conditions

Article 1 – Definitions
In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period during which the consumer can exercise their right of withdrawal;
  • Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
  • Day: calendar day;
  • Continuous performance contract: a distance contract regarding a series of products and/or services, where the delivery and/or purchase obligation is spread over time;
  • Durable data carrier: any medium that enables the consumer or entrepreneur to store information that is personally addressed to them in a way that allows future reference and unaltered reproduction of the stored information;
  • Right of withdrawal: the ability for the consumer to withdraw from the distance contract within the cooling-off period;
  • Entrepreneur: the natural or legal person who offers products and/or services to consumers remotely;
  • Distance contract: an agreement where, within the framework of a system organized by the entrepreneur for the remote sale of products and/or services, only one or more techniques for remote communication are used up to and including the conclusion of the agreement;
  • Remote communication technology: a means that can be used for concluding an agreement without the consumer and entrepreneur being together in the same room at the same time.
  • Terms and Conditions: these general terms and conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

  • Company Name: NLORE
  • KvK Number: 77956133 (Chamber of Commerce number for the Netherlands)
  • Trade Name: NLORE
  • VAT Number: NL003270625B68
  • Customer Service Email: info@mint-london.com
  • Business Address: Bartholomeo Diazstraat 8, 6413 SK Heerlen, Netherlands

Article 3 – Applicability

  1. These general terms and conditions apply to every offer of the entrepreneur and to every distance contract and order between entrepreneur and consumer.
  2. Before the distance contract is concluded, the consumer is provided with these general terms and conditions.
  3. The provisions of these terms and conditions can only be deviated from in writing, in which case the other provisions shall remain in full force.
  4. If any provision of these terms and conditions is void or voidable, the remaining provisions shall remain in full force.
  5. Situations that are not covered by these terms and conditions shall be assessed “in the spirit” of these terms and conditions.
  6. Uncertainties about the interpretation or content of one or more provisions of our terms and conditions should be interpreted in the spirit of these terms and conditions.

Article 4 – The Offer

  1. If an offer has a limited validity period or is made subject to conditions, this will be explicitly stated in the offer.
  2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer.
  3. All images, specifications, and data in the offer are indicative and cannot be a reason for compensation or dissolution of the contract.
  4. The offer contains information about the rights of withdrawal, the period for acceptance of the offer, and the method of payment, delivery, and execution of the contract.

Article 5 – The Agreement

  1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the associated conditions.
  2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm the receipt of the acceptance of the offer electronically.
  3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a safe web environment.
  4. The entrepreneur can – within the law – inform themselves whether the consumer can meet their payment obligations, as well as of all those facts and factors that are relevant to a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to conclude the agreement, they are entitled to refuse an order or request or to attach special conditions to the execution.

Article 6 – Right of Withdrawal

  1. The consumer can terminate a distance contract regarding the purchase of a product without giving any reason within 30 days of receipt of the product.
  2. During the cooling-off period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to determine its nature, characteristics, and functioning.
  3. If the consumer wishes to make use of their right of withdrawal, they are obliged to notify the entrepreneur (e.g., by using the contact details provided) of their decision to withdraw from the contract within the cooling-off period.
  4. The consumer is obliged to return the product to the entrepreneur within 14 days from the day they communicated their decision to withdraw from the contract.

Article 7 – Costs in case of withdrawal

  1. If the consumer exercises their right of withdrawal, they will bear the direct costs of returning the product.
  2. The entrepreneur will refund all payments received from the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay and in any case within 14 days from the day the consumer has communicated the withdrawal.

Article 8 – Exclusion of the Right of Withdrawal

  1. The entrepreneur may exclude the consumer's right of withdrawal for products:
    • a. that have been created by the entrepreneur in accordance with the consumer's specifications;
    • b. that are clearly personal in nature;
    • c. that cannot be returned for health or hygiene reasons and of which the seal has been broken after delivery;
    • d. that have been damaged or are no longer in the original packaging.

Article 9 – The Price

  1. During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes due to changes in VAT rates.
  2. The prices stated in the offer are inclusive of VAT and other charges imposed by the government.

Article 10 – Payment

  1. The consumer must make payments in advance unless otherwise agreed upon.
  2. The entrepreneur will provide the consumer with information on available payment methods.
  3. If the consumer fails to pay on time, they will be in default. The entrepreneur will notify the consumer of this default, giving them a period of 14 days to pay. If the consumer fails to pay within this period, they will owe interest on the amount due.

Article 11 – Delivery

  1. The entrepreneur will deliver the products as soon as possible, but within 30 days after the consumer has placed the order unless otherwise agreed upon.
  2. The entrepreneur is not liable for any damage caused by late delivery unless agreed upon in writing.

Article 12 – Complaints

  1. The entrepreneur has a complaints procedure that is sufficiently publicized and will handle complaints according to this procedure.
  2. Complaints about the implementation of the contract must be submitted to the entrepreneur within a reasonable time after the consumer has discovered the defects.

Article 13 – Disputes

  1. Dutch law applies to all agreements between the entrepreneur and the consumer.
  2. Disputes arising from these agreements will be submitted to the competent court in Amsterdam.

Article 14 – Amendments to the Terms and Conditions

  1. The entrepreneur has the right to amend these terms and conditions. Changes will be communicated to the consumer in a timely manner and will only take effect after the consumer has had a reasonable period to consider the changes.

Article 15 – Liability

  1. The entrepreneur is liable for any damages that the consumer suffers due to a breach of the agreement, unless such breach is due to force majeure.
  2. The entrepreneur is not liable for indirect damages, including but not limited to loss of profit, lost savings, or damage due to business interruption.
  3. Any liability of the entrepreneur is limited to the amount paid out by the insurance company of the entrepreneur, where applicable.

Article 16 – Force Majeure

  1. The entrepreneur is not liable for any failure to perform their obligations under the contract if such failure is due to force majeure.
  2. Force majeure includes, but is not limited to, natural disasters, war, civil unrest, strikes, supply chain disruptions, or any other event beyond the reasonable control of the entrepreneur.
  3. In the event of force majeure, the entrepreneur will inform the consumer as soon as possible and make reasonable efforts to fulfill their obligations as soon as the force majeure situation has ended.